Decia Pty Ltd Trading As Eremea Home Care Services ABN 58 101 689 472 and its related bodies or entities (we, our, us) respects your right to privacy and is committed to safeguarding the privacy of our customers, carers, and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
‘Personal Information’ in general terms means any information that can be used to personally identify someone. It includes information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. Personal information does not include anonymous, aggregated or de-identified information.
‘Sensitive Information’ is a subset of personal information and is given a higher level of protection. Sensitive information is defined in the Privacy Act and includes information or opinion about an individual’s racial or ethnic origin; political opinion, membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual preferences; or criminal records.
Collection of personal information
Eremea will, from time to time, receive and store personal information you enter through forms on our website, provided to us directly or given to us in other forms.
The type of information we collect will depend on the nature of your interaction with Eremea, however Eremea may collect the following types of information:
- Identification and contact details, such as name, mailing and/or street address, email address, telephone number, age or birth date.
- Family type, country of birth, year of arrival in Australia, language spoken at home.
- Financial information, such as housing, occupation, financial status and income.
- Sensitive information, such as racial or ethnic background, criminal history and health information, English proficiency, need for an interpreter or disability.
- Other personal or sensitive information not covered above which is collected as a result of providing a customer with a product or service.
- Details of the services a customer has requested or enquired about, or services provided, together with any additional information necessary to respond or deliver those services.
- Any additional information relating to a customer that a customer provides in-person, by telephone, in writing or via email.
- Information you provide to us through customer surveys or visits by representatives from time to time.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How we collect your personal information
Notification of collection of personal information
What happens if Eremea can’t collect personal information
Due to the nature of the products and services provided by Eremea, generally, it is not possible to provide services or deal with customers in an anonymous way. For example, if a customer does not provide Eremea with personal information described above Eremea may not be able to provide services to you, or to provide you with information about services.
For what purpose does Eremea collect, hold, use and disclose personal information
Eremea collects, holds, uses and discloses personal information for the following purposes:
- To assess whether a customer is eligible for services.
- To provide a range of products and services to customers.
- To contact you by a variety of measures – telephone, email, SMS or mail.
- To answer enquiries and provide information about Eremea products and services.
- To recruit staff, contractors and volunteers.
- To update our records and keep customer contact information up to date.
- For planning, quality control and for the creation of anonymous case studies.
- To update records.
- For use in monitoring and assessing Eremea services, including as part of peer review of service and reporting to funding providers.
- To provide updated personal information to our related contractors or service providers.
- To process and respond to any complaints.
- To comply with any law, rule, regulation, lawful and binding determination.
- To assess the performance of our website and to improve operations of the website.
- For the administrative, marketing (including direct marketing), planning, produce or service development, quality control, and research purposes of Eremea, its related bodies, contractors or service providers.
Eremea may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law for which the customer has provided their consent.
Disclosure of your personal information
We may disclose your personal information to:
- Any of our employees, officers, insurers, professional advisors, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
- Any organisation or person with the customer’s expressed permission/authority.
We may from time to time need to discuss personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights property or safety of Eremea its customers or third parties.
Information we collect may from time to time be stored, processes in or transferred between parties located in countries outside of Australia. These include, but are not limited to the USA.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Direct marketing materials
Eremea may send customers direct marketing communications and information about our products and services that we consider may be of interest to our customers. These communications may be sent in various forms, including mail, SMS, email or telephone, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). Our customer’s preference of method of communication will be used whenever practical to do so. In addition, our customers, at any time may opt-out of receiving marketing communication from us by contacting our Privacy Officer or by using opt-out facilities provided in the marketing communication.
Security of your personal information
Eremea is committed to ensuring that the information you provide us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email our Privacy Officer at firstname.lastname@example.org
There may be instances where Eremea cannot grant access to the personal information held. For example, Eremea may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If this happens, Eremea will provide written notice outlining the reasons for the decision and available complaint mechanisms.
When you visit our website:
When you visit our website (eremea.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our services.
Third Party Sites:
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Eremea is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal information.
Complaints about privacy
If you have any complaints or would like to provide feedback about our privacy practices, please feel free to send in details of your complaints to:
350 – 352 Liverpool Rd
Ashfield NSW 2131
We take complaints seriously and will respond to you very quickly after receiving written notice of your complaint or feedback.