Online Complaints

If you submit an open complaint we will know your identity. You will be kept informed about the progress of your complaint and you will have review rights.

Please click on the checkbox below to confirm that you have reviewed the Notice of Collection that explains how we use personal information.

    I have read the Notice of Collection

    Your Details

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    Would you like to be kept up to date

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    Complainant Information

    My complaint relates to: *
    The care or services I am receivingThe care or services someone else is receiving

    Details of Person Receiving Care

    If this complaint relates to the care and services a specific person is receiving, you may add their details here

    Is the person receiving care aware of this complaint?

    Does the person receiving care consent to this complaint being raised?

    Are you authorised to make decisions on behalf of the person receiving care?

    If you have a copy of the instrument or order which authorises you to make decisions on behalf of the care recipient
    Please upload it in the file upload section further down on this page.

    Details of your complaint

    Complaints can relate to care, financial matters, hygiene, equipment, security, activities, choice, comfort and safety or other matters related to the responsibilities of an service provider. We cannot provide advice on who can make financial and medical decisions on behalf of a person receiving care and cannot provide legal advice. If we cannot help you, we will try to refer you to someone who can (unless you have submitted an anonymous complaint).

    Have you discussed your complaint with your Care Co-Ordinator? *

    Have you contacted anyone else at Eremea regarding this complaint? *

    What does your complaint relate to

    Complaint Details
    Physical environmentPersonal propertyMedication managementHealth and personal careFood and cateringAbuseConsultation and communicationChoice and dignityFalls and falls preventionPersonnel and staff conductSecurity of tenureFinancialOther

    You can optionally upload up to 4 related files here

    Please select up to 4 files (Files can be of type doc, docx, xls, txt, pdf or jpg) and have a maximum size of 10MB in total for all the files.

    Complaint resolution

    Would you like to be involved in the resolution process?

    Would you like to be updated on the resolution investigation?

    Would you like feedback on the resolution of this complaint?

    You are about to submit this complaint form to Eremea Home Care Services. If the matter you are raising involves a serious issue affecting the safety, health or wellbeing of a person receiving aged care, or if it relates to the commission of a serious offence, we may be obliged to refer relevant material to the appropriate external agency, including appropriate health professional regulatory bodies and the police.