Job Title Service Coordinator
Position Description

Eremea Home Care Services is a nationally accredited home care provider that has been operating since 2002. We deliver in-home support services allowing our clients to remain in their home as independently as possible, while offering choice, flexibility and control.


What you will do as a Service Coordinator:

  • Service Development: Ongoing consumer assessment and development & review of care plans in consultation with clients and key stakeholders.
  • Manage Relationships: Liaison with roster coordinators, case advisers/managers, accounts and any relevant external parties
  • Client Engagement: Receiving referrals and assessment of clients care needs
  • Service Coordination: Coordinate the provision of quality person-centred care according to the client's needs, service/ care plans, funding available, and relevant policies and procedure. 
  • Be Flexible: as a client-directed service at times you will need to respond. Out of hours work may be required on a rotational basis to ensure a flexible response to client needs and after-hours phone service
  • Be a Team Player: Actively engage in workplace activities that are designed to improve the work environment and service to clients.
  • Be Accountable: Work within the culture and policy framework of the business utilising all enterprise systems to deliver ‘best’ client outcomes.

What will tick our boxes?
• Excellent customer service skills with exceptional verbal and written communication skills. 
• Ability to multitask with strong attention to detail while keeping calm and focused. 
•  Be passionate and dedicated to delivering excellent customer support services. 
•  Self-motivated and organised. 
•  Excellent time management skills. 
•  Case Management/Co-ordination experience within either aged carer or disability. 
•   Experience using CRM, billing, scheduling systems. 
•   NSW Working with Children Check (Required)
•   NSW Criminal Record Check (Required)
•   NSW Drivers Licence (Required)


What will surprise us?
Diploma
Bilingual


To apply - Please apply through this site. You will need to attach a copy of your current resume and cover letter outlining your suitability for this position.