CAREERS AND TRAINING2018-06-26T01:16:27+00:00

Careers and Training

Careers

We pride ourselves on providing the best possible care to our clients and if you do too, we would love to hear from you.

We are always on the lookout for caring, empathetic and passionate individuals to join the Eremea team.

For further information please feel free to call us on 1300 118 880 or alternatively fill out the contact form below.

About the business

Eremea Home Care Services is an approved home care provider that has been operating since 2002 providing people with in home support services allowing them to remain in their home as independently as possible offering choice, flexibility and control.

Eremea Home Care Services strive to provide a quality service which is indicated by our growth in the home care industry.

About the role

The care coordinator position is available 6 – 12 month full time contract.

The role of care coordinator is to work within the philosophy of Eremea Home Care Services and to ensure a good understanding of individual client needs, preferences and that services provided are tailored to the needs of the individual and delivered within budget and service expectations.

The care coordinator role creates partnership with consumers, their families, support networks, local communities and service networks, spiritual care support, relevant government departments and agencies to design of services supports them to meet their needs and goals using a consumer directed care approach. The care coordinator will demonstrate effective decision making practices and seek to prevent poor experience / outcomes for their client using their expertise to recover situations or plan for transitions. The care coordinator is responsible for leading, supporting and mentoring their team. The role has a level of professional accountability and responsibility.

This role is responsible for:

  • The role is responsible for service development, ongoing consumer assessment and development & review of care plans in consultation with clients and key stakeholders.
  • Leading, mentoring and supporting their team.
  • Management and direct care of client’s needs
  • Liaison with roster coordinators, case advisors/managers, accounts and any relevant external parties
  • Receiving referrals and assessment of Clients care needs
  • Coordinate the provision of quality person centered care according to the client’s needs, service/ care plans, funding available, and relevant policies and procedures
  • Reporting of hazards
  • Provide support to direct care employees to promote ongoing development, to develop skills and ensure competence in role requirements
  • Providing direct care to clients / consumers when necessary
  • Out of hours work may be required on a rotational basis to ensure a flexible response to client needs and after-hours phone service

Skills and experience

Skills and experience / More about you:

  • Minimum of 3 year care coordination experience within the aged care industry
  • Aged care package and NDIS experience
  • Experience managing a team of skilled professionals
  • Experience in operation effectively in a multi-site environment
  • Ability to work Monday to Friday and to be flexible with your working hours
  • Previous experience in Clinical case management
  • High level of computer literacy, with a sound understanding of Outlook, Excel, Microsoft Word, client data management systems
  • Able to navigate through the my aged care portal
  • Excellent customer service skills with exceptional verbal and written communication skills
  • Sound knowledge and understanding of home care services and guidelines
  • Ability to multitask with a strong attention to detail while keeping calm and focused
  • Self-motivated and organised
  • Excellent time management skills
  • Be passionate and dedicated to excellent customer support services
  • A current NSW drivers license, vehicle and safe driving record.
  • Willingness to travel between Eremea headquarters and sites of service
  • Have a current National Police Check and NSW working with children check

To apply – Please apply on our website www.eremea.com.au or through this site. You will need to attach a copy of your current resume and cover letter outlining your suitability for this position.

APPLICATIONS CLOSE 27/06/2018
Please note that all employment offers will be conditional upon a satisfactory criminal history check and the right to work in Australia.

CLICK HERE TO APPLY

About the business

Eremea Home Care Services is an approved home care provider that has been operating since 2002 providing people with in-home support services allowing them to remain in their home as independently as possible offering choice, flexibility and control.

Eremea Home Care Services strives to provide a quality service which is indicated by our growth in the home care industry.

The Opportunity

Eremea Home Care Services is offering an excellent opportunity to gain entry into the business world and start an exciting and rewarding career. You will gain transferable skills and a Certificate III in Business Administration during a full-time Business Administration traineeship.

If you are motivated to develop your skills through the combination of on-the-job experience in a supportive team environment, and formal training with a nationally-recognised qualification in Business Administration, this could be the opportunity you have been looking for.

The successful applicant will have a desire and passion for this professional field and a commitment to undertake further studies; with full support and encouragement to develop skills to launch your career forward and gain practical experience in a well-established administrative support environment.

This role is responsible for:

  • Working as part of our roster co-ordination team, across our home and community Clients
  • Liaison with roster coordinators, case advisors/managers, accounts and any relevant external parties
  • Receiving referrals and assessment of Clients care needs
  • Setting up new clients, scheduling & rostering the delivery of on-going care
  • Day to day management of rosters and scheduled visits
  • Monitoring care worker alerts
  • Reporting of hazards
  • Establishing & developing excellent working relationships with clients, our direct care employees and all stakeholders
  • Provide support to direct care employees to promote ongoing development, to develop skills and ensure competence in role requirements
  • Providing direct care to clients/consumers when necessary
  • Out of hours, work may be required on a rotational basis to ensure a flexible response to client needs and after-hours phone service

To be considered for this position you must have:

  • A genuine interest and passion for working in a business administration role
  • Demonstrated ability to work in a team environment
  • Commitment to a full term of the traineeship and study requirements (12 months)
  • Excellent verbal and written communication and interpersonal skills
  • Experience using technology (computers/telephones/software packages)
  • Sound Microsoft Office competency
  • Strong ability to plan work and effective time management
  • Willing to show initiative while still be open to and following work instructions
  • Ability to work Monday to Friday and to be flexible with your working hours
  • Ability to multitask with a strong attention to detail while keeping calm and focused
  • Be passionate and dedicated to excellent customer support services
  • Have a current National Police Check and NSW working with children check

APPLICATIONS CLOSE 27/06/2018
Please note that all employment offers will be conditional upon a satisfactory criminal history check and the right to work in Australia.

CLICK HERE TO APPLY

About the business

Eremea Home Care Services is an approved home care provider that has been operating since 2002 providing people with in-home support services allowing them to remain in their home as independently as possible offering choice, flexibility and control.

Eremea Home Care Services strives to provide a quality service which is indicated by our growth in the home care industry.

The Opportunity

Eremea Home Care Services is offering an excellent opportunity to gain entry into the business world and start an exciting and rewarding career.

Eremea is a customer-focused organisation, passionate about delivering a great customer experience, every day in every way.

The primary purpose of this role is to be the first point of contact of customer service, monitor and control service/customer portal, create customer relationships, identify sales and planning and arranging social groups whilst ensuring the provision of high-quality service to customers
If you are motivated to develop your skills through the combination of on-the-job experience in a supportive team environment, and formal training with a nationally-recognised qualification in, this could be the opportunity you have been looking for.

The successful applicant will have a desire and passion for this professional field and a commitment to undertake further studies; with full support and encouragement to develop skills to launch your career forward and gain practical experience in a well-established administrative support environment.

Your duties during the traineeship may include, but are not limited to;

  • Create a positive relationship in all interactions maintaining a professional and friendly manner and ensuring client satisfaction as a priority.
  • Provide timely, accurate, effective and high-quality customer service consistent with Eremea’s standards and business requirements
  • Deliver great customer experiences through the use of online technology.
  • Promote the customer use of technology for their business transactions
  • Identify the purpose of the customer visit and assist with digital queries appropriately.
  • Refer customers to the appropriate area for assistance with their enquiry.
  • Deal effectively with enquiries and complaints from customers.
  • Develop and maintain a sound knowledge of information resources particularly in the digital space.
  • Contribute to improving the efficiency of work processes and the implementation of changes in the workplace.
  • Make a positive contribution to the team environment.
  • Monitoring care worker alerts
  • Out of hours, work may be required on a rotational basis to ensure a flexible response to client needs and after-hours phone service

To be considered for this position you must have:

  • Ability to provide high-quality customer service in a fast-paced environment
  • Excellent verbal and written communication and interpersonal skills
  • Commitment to a full term of the traineeship and study requirements
  • Experience using technology (computers/telephones/software packages)
  • Strong time management with an ability to prioritise duties and multitask
  • Confidence to handle challenging situations and resolve enquires in a calm and focused manner
  • Flexible and adaptable during times of change to contribute to the team’s strategic goals.
  • Demonstrated ability to work in a team environment
  • Sound Microsoft Office competency
  • Willing to show initiative while still be open to and following work instructions
  • Ability to work Monday to Friday and to be flexible with your working hours
  • Ability to multitask with a strong attention to detail while keeping calm and focused
  • Be passionate and dedicated to excellent customer support services
  • Have a current National Police Check and NSW working with children check

APPLICATIONS CLOSE 27/06/2018
Please note that all employment offers will be conditional upon a satisfactory criminal history check and the right to work in Australia.

CLICK HERE TO APPLY

Training

We offer training for all Eremea staff, which is practical, rewarding and satisfying. Our trainers and assessors are qualified, skilled, supportive and experienced.

Training offered:

Certificate IV in Aged Care
Certificate III in Aged Care
Certificate III in Home & Community Care
Certificate III & IV Disability

These certificates and diploma courses are nationally recognised and are offered to Eremea staff and to other organisations or individuals, at a competitive rate. These courses are also under the government approved traineeship scheme.